Our mission is to put customers' health and well-being at the heart of everything we do.

Who Do We Support?

Pineshield Care provides home care and social care services to adults and children in Cardiff, the Vale of Glamorgan and Newport that enables our customers to live their chosen lifestyle at home and in the community with independence, dignity and choice.

Our highly-trained staff work with our customers, their families and allied health professionals to deliver home and social care services that involve individuals in decisions about the kind of care they need.

Pineshield supported S for 10 years until her move into a supported living complex.

We wouldn’t have coped without your support over the years. I want to pass on our thanks and appreciation to all of S’ support workers for their support through her ups and downs and health issues.

Mrs J, S's mum

Pineshield offers high quality home care and social care support services to adults and children to live as independently as possible at home and as part of the community. Our independent living services offer support to the following:


Older People

As we get older, we may need a little support to live safely and comfortably at home. Pineshield is highly experienced in providing tailored, individual care and support visits to older people to maintain your chosen lifestyle, whether it’s assistance in getting in and out of bed, showering and dressing or getting out and about in the community. Our support services are designed to give you the kind of care at home that you need, when you want it.

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Adult Health

Pineshield can provide individual care and support services for adults with a range of health conditions. Adult health conditions can be long term and require support from a variety of health care professionals. We work with allied health professionals such as your GP or District Nurse, your friends and your family to create a care plan that meets your needs - an integrated care plan with you at the centre. Find out more about our support services that put you in control of your care needs.


Physical Disabilities

Having a physical disability should not be a barrier to enjoying a fulfilling and active lifestyle. Pineshield has a team of highly trained, dedicated support staff who can help you do whatever you want to do, whether it’s going to work, keeping fit and healthy, catching up with family and friends or just some help around the house. Our support services are tailored to help you get the most out of each day your way.


Learning Disabilities

We all want the freedom to live the life we choose, be independent and be a part of our community. Living with a learning disability shouldn’t change this. Independent living support is designed to help individuals with learning disabilities manage their unique needs, whether it’s help with washing and dressing, attending classes or college or just socialising with friends and family. Find out how our support services can help individuals with a learning disability get the most out of life on their own terms.



Children who require support have very special and very individual needs. Pineshield has over ten years experience in providing care and support to children and their families. Our staff are specially trained in a variety of needs including challenging behaviour, physical disabilities, autistic spectrum and complex health needs. Children are always at the centre of our support services and we spend time getting to know them – their likes and dislikes, how they communicate, their needs and how these can be met within the family and as part of the community. Find out how our support services can help your child shine at whatever they choose to do.

We can also support people with sensory loss, mental health needs and dementia care needs.

How Can We Help?

Talk to us

Working out what kind of support you or a loved one needs can be confusing. Pineshield has a team of specialists on hand to help you live life the way you want with the right support where and when you need it.

Get advice

Call us for a confidential chat about your requirements or to arrange for a home visit by a team member to discuss how we can help.


Thank you to everyone at Pineshield for your care and attention for my mother MX for the last year or so.

Special thank you to Nicola.

P and P

I am writing on behalf of S and my self to say thank you to you and all the carers who looked after mum in her hour of need. Without your help and support we would not have been able to keep mum at home and we are very grateful.


I should like to thank you on behalf of my parents J and D and myself, for the wonderful care that you, and all the team at Pineshield have given to my brother N, over the last few years.

Your consistent level of care enabled N to stay in the Flat that he loved and to remain independent up until very close to the end.

All the staff at Pineshield have been so wonderful in creating a caring atmosphere in looking after N and have always gone above and beyond the actual requirements of their tasks- to make N safe, secure and happy during the time that he was with you as a client.

N's sister

Thank you for attending my late mother for the last 4 – 5 months of her life . . . all the girls were wonderful. I couldn’t have coped without you all. Your standards are excellent so keep up the good work.

Mrs JB, Cardiff

I’ve had eight care companies and Pineshield is by far the best. The carers are wonderful people . . . who are good at their job.

Mr L, Cardiff

I want to pass on my eternal thanks for your support and consistency of care but also particular thanks for C. Although C has only been working with JD (my son) for a few months, JD shines whenever he knows C is coming to take him out. C has made such an effort to build a rapport with him that he is less challenging when he comes home from his social care outing. His communication has improved over the last six months with C encouraging JD to think for himself. C suggests activities in a way that makes JD comfortable and confident, improving his independence and self esteem.

KY, JD's mum