Our mission is to put customers' health and well-being at the heart of everything we do.

Home and Social Access Support

Pineshield (formerly Carewatch Cardiff) has been providing care and support to people in Cardiff and the Vale of Glamorgan since 2002. We offer a comprehensive range of person centred social care services. We work with you to develop a care plan that will support you to live the life you choose safely with independence and dignity.

Each care plan is tailored to your unique requirements both in the home and in the community. Whether you need short term support following an illness or longer, ongoing support, our staff are fully trained to help you in exactly the way you want.

Home Help

Whatever support you need, we can help you with a range of household tasks so that you can continue to live comfortably and safely at home. Our staff can prepare meals either with or for you, help you keep on top of household tasks such as the laundry and cleaning and we can help you with the shopping or do it for you and put it all away.

Personal Care

If you need some help with the day to day tasks of looking after yourself, we can help with your morning and evening routines such as getting in and out of bed, using the toilet, showering or bathing, dressing/undressing as well as reminding and helping you take any medications or collect your prescriptions from the pharmacy.

Social Access

Whether you need to collect your pension, want to go to the day centre or attend classes at college, our staff can support you in being part of your community. We can also help you maintain an active social life no matter what you want to do – see a film, take up a hobby or a night out with friends – the choice is yours.

Live In

If your care requirements are more profound, contact us to discuss the possibility of live in support for you or a family member.


You might be a carer for a family member or have a regular social care worker who supports you. We can provide respite care while you or your social care worker takes some time out or a well-deserved break. We’ll ensure that our staff have the appropriate skills to look after you or the person you support to fully meet their needs.

Sensory Impairment

Our staff are trained to assist people with sensory impairments with whatever support they require. We will work with you and your family to tailor a support plan that meets your unique needs.

Specialist Care Services

Although our social care services are designed to support you however you choose, some conditions require additional care and support. Our staff can help you and your family cope with the challenges of living with a specific health condition to live at home as comfortably and as safely as possible.

Dementia and Alzheimers Care

Living with dementia and Alzheimers (a specific type of dementia) can be frightening for the sufferer as their world gradually diminishes and challenging for the family and friends who care for them.

Providing support to a person with dementia requires a particular approach to their care. Our staff are trained in how to recognise the signs and manage the symptoms of dementia and can work with the family to create a care plan that accommodates the challenges of this disease. As the condition progresses, the person with dementia may develop noticeable changes such as mental confusion, changes in personality and wandering. We’ll review and adjust the care plan regularly to manage these changes, assess the risk and monitor our staff to make sure that their skills are matched with your loved one’s unique needs.

Positive outcomes are at the heart of our dementia care. For example, the increasing memory lapses adds to a dementia sufferer’s sense of confusion so establishing a structured, daily routine could help minimise this and help create an environment where they feel safe and calm. However, an elderly person without dementia might find the same routine demotivating but could benefit from new experiences and challenges that keep them energised and engaged with their community. Different approaches but positive outcomes.

Chronic Health Conditions

Chronic health conditions are conditions that are long lasting and impact a person’s quality of life. These include illnesses such as diabetes, kidney disease, multiple sclerosis, motor neurone disease and cancer.

Each condition has its own challenges and support requirements. No two people with a chronic health condition will have the same experience so we will work with your health care professionals such as your occupational therapist, nurse, pharmacist, GP etc. to integrate our care plan with your broader care to support your unique needs. Our staff are experienced in helping you maintain your quality of life with dignity and in comfort, whether it’s continence management, supervising or administering medication or helping you with clinic visits. We understand that there will be good days and bad days; days in hospital and days at home; symptoms may remain stable for a long time or may deteriorate rapidly. Our regular reviews of your care plan will make sure that our support services are adjusted to meet your needs as your condition progresses.

Mental Health

Mental health care encompasses a wide range of conditions from anxiety and depression to acquired brain injuries from head trauma. The effects of a sudden, unexpected brain injury are particularly challenging and have a significant impact on the individual, their family and their friends.

Our mental health support is designed to help you achieve your desired outcomes. Our approach is to do things with you not for you to help you live the life you choose. Alongside your other health professionals, we can help you build your confidence and become more involved in your community if you experience anxiety and depression or support you to relearn basic physical skills like walking and talking if you’ve suffered a stroke or acquired brain injury. And, if you care for someone with a mental health condition, we can provide some much-needed respite care or support your loved one through a rehabilitation plan.

End of Life

nd of life can be emotionally and practically challenging for family, friends and for those providing the care. If you choose to receive end of life care at home, we will ask you and your family about your wishes and preferences and work with other health care professionals involved in your care to design a personalised care plan that is tailored to your needs. The care plan will be reviewed regularly so that it’s up to date as your situation and wishes change.

We can help with practical support such as personal care, eating and drinking or medication management as well as offer emotional support to your family and friends. Your comfort and dignity are paramount and we will always treat you and your family with sensitivity, honesty and compassion.

Whatever your support needs contact us to find out how we can help you or a family member.

How Can We Help?

Talk to us

Working out what kind of support you or a loved one needs can be confusing. Pineshield has a team of specialists on hand to help you live life the way you want with the right support where and when you need it.

Get advice

Call us for a confidential chat about your requirements or to arrange for a home visit by a team member to discuss how we can help.


Thank you to everyone at Pineshield for your care and attention for my mother MX for the last year or so.

Special thank you to Nicola.

P and P

I am writing on behalf of S and my self to say thank you to you and all the carers who looked after mum in her hour of need. Without your help and support we would not have been able to keep mum at home and we are very grateful.


I should like to thank you on behalf of my parents J and D and myself, for the wonderful care that you, and all the team at Pineshield have given to my brother N, over the last few years.

Your consistent level of care enabled N to stay in the Flat that he loved and to remain independent up until very close to the end.

All the staff at Pineshield have been so wonderful in creating a caring atmosphere in looking after N and have always gone above and beyond the actual requirements of their tasks- to make N safe, secure and happy during the time that he was with you as a client.

N's sister

Thank you for attending my late mother for the last 4 – 5 months of her life . . . all the girls were wonderful. I couldn’t have coped without you all. Your standards are excellent so keep up the good work.

Mrs JB, Cardiff

I’ve had eight care companies and Pineshield is by far the best. The carers are wonderful people . . . who are good at their job.

Mr L, Cardiff

I want to pass on my eternal thanks for your support and consistency of care but also particular thanks for C. Although C has only been working with JD (my son) for a few months, JD shines whenever he knows C is coming to take him out. C has made such an effort to build a rapport with him that he is less challenging when he comes home from his social care outing. His communication has improved over the last six months with C encouraging JD to think for himself. C suggests activities in a way that makes JD comfortable and confident, improving his independence and self esteem.

KY, JD's mum