Our mission is to put customers' health and well-being at the heart of everything we do.

Meet The Team

We will continue, to dedicate ourselves to create caring services of quality by ensuring that all our Support workers and Office team are trained and supported too the highest level, so all those we support can remain living in their own homes with choice, control and dignity.

Managers

James Dwyer Job Role is Managing Director

James Dwyer’s passion is to be an innovator in Health and Social Care. Innovation in this area to him involves people, technology and workforce development. Through his businesses and interactions with people in the industry, he looking to help the Health and Social Care sectors integrate and hence transform their value to their communities.

He achieves this by looking to meet & work with people who want to effect this change quickly, in a cost-effective manner while still looking to achieve better health & wellbeing outcomes.

James has worked for 17years in the health and social care sector, 9 years in medical software and prior to that to telecommunications and Information Technologies

He plays a key role to Pineshield as he offers the business experience for driving the direction of Pineshield and the wider Health and Social Care community

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Jayne Holloway Job role is Operations Director and responds to James Dwyer (Managing Director)

Jayne passion is to provide good quality care that meets individual needs and not individuals fitting into services because that’s all that’s on offer

She achieves this by setting clear goals for the team that are custom to the service user’s needs

Jayne has been working in social care since 1976 with people of all different ages and complex challenges. During this time Jayne took on several positions, from Care worker/senior care worker to Managerial roles within the Social care sector. She had also set up her own domiciliary company and also worked for Cardiff Council in quality compliance role.

Jayne is a valuable asset to Pineshield as she has a vast and varied experiences working for the social care industry. With her past knowledge she is able to manage all the different roles that we offer here at Pineshield by making our day to day operations more efficient all while maintaining quality of our services at its highest levels.

LinkedIn Profile

Staff Development Co-ordinator

Laura joined Pineshield in 2013 as a support worker. Over the past 4 years she has held a several roles with company and is currently responsible for staff development. Laura’s role is to support and supervise our support workers with any issues that might arise and is also responsible for providing manual handling training to staff.

She has been actively involved in a pilot scheme supporting individuals through re-ablement programs with the aim of reducing the need for ongoing care and improving independence.

Prior to joining Pineshield, Laura worked as an Occupational Therapist supporting hospital discharges with a variety of conditions. When she’s not supporting our dedicated employees Laura loves watching movies with a historical focus or filled with superheroes.

Field Care supervisor

Nicola Williams

Nicola Williams Job role is Field care supervisor and responds to Sacha Southwell (Acting care Manager)

Nicola Williams Joined Pineshield in 2014 as care worker and moved up the ranks to become field care supervisor. With her experience and knowledge as a care worker she is able to make strategic improvements to areas where she saw potential when she was working as a carer.

Her role as field care supervisor is to work with other health professionals so that the service users receive the highest level of care and support. She is also in charge of communicating with carers about changes relating to the care plans and the service users needs.

In her free time Nicola likes to remain active and spend time with her family and friends.

 

Staff Development

Hannah Jones

Hannah Jones Job role is HR Recruitment and responds to Jayne Holloway (Operations Director)

Hannah joined Pineshield at the beginning of 2018 bringing a background in co-ordination and facilities management from her previous role. Hannah’s responsibility has seen her take on responsibility for Staff Development & Recruitment Co-ordinator. Her role is to support and supervise our current Support workers with any concerns they may have, she is also responsible for recruiting new staff.

Outside of work Hannah enjoys socialising and taking day trips.

​Laura Dalton

Laura Dalton Job role is HR and finance and responds to Jayne Holloway (Operations Director)

​Laura joined Pineshield in 2015 as an administration assistant through the Jobs Growth Wales scheme. Her hard work and diligence has seen her role expand to that of HR & Finance Co-ordinator.

 As a religious studies graduate, Laura enjoys reading about many of the world religions embraced by our diverse, multi-cultural customers.

Finance Manager

Sumitha joined Pineshield in 2008. She is a highly professional management accountant (CIMA) who brings a broad range of skills and expertise developed whilst working for blue chip multinationals and smaller organisations in the financial services, manufacturing and retail sectors.

In her role as Accounts Manager, Sumitha has responsibility for managing the company finances and is particularly focused on ensuring a good working relationship with care funding bodies and building strong relationships with our team of support workers.

When not running a tight financial ship at Pineshield, Sumitha enjoys travelling and walking.

How Can We Help?

Talk to us

Working out what kind of support you or a loved one needs can be confusing. Pineshield has a team of specialists on hand to help you live life the way you want with the right support where and when you need it.

Get advice

Call us for a confidential chat about your requirements or to arrange for a home visit by a team member to discuss how we can help.

Testimonials

Thank you to everyone at Pineshield for your care and attention for my mother MX for the last year or so.

Special thank you to Nicola.

P and P

I am writing on behalf of S and my self to say thank you to you and all the carers who looked after mum in her hour of need. Without your help and support we would not have been able to keep mum at home and we are very grateful.

AJ

I should like to thank you on behalf of my parents J and D and myself, for the wonderful care that you, and all the team at Pineshield have given to my brother N, over the last few years.

Your consistent level of care enabled N to stay in the Flat that he loved and to remain independent up until very close to the end.

All the staff at Pineshield have been so wonderful in creating a caring atmosphere in looking after N and have always gone above and beyond the actual requirements of their tasks- to make N safe, secure and happy during the time that he was with you as a client.

N's sister

Thank you for attending my late mother for the last 4 – 5 months of her life . . . all the girls were wonderful. I couldn’t have coped without you all. Your standards are excellent so keep up the good work.

Mrs JB, Cardiff

I’ve had eight care companies and Pineshield is by far the best. The carers are wonderful people . . . who are good at their job.

Mr L, Cardiff

I want to pass on my eternal thanks for your support and consistency of care but also particular thanks for C. Although C has only been working with JD (my son) for a few months, JD shines whenever he knows C is coming to take him out. C has made such an effort to build a rapport with him that he is less challenging when he comes home from his social care outing. His communication has improved over the last six months with C encouraging JD to think for himself. C suggests activities in a way that makes JD comfortable and confident, improving his independence and self esteem.

KY, JD's mum